Saatva Phone Numbers and Emails

Toll-Free Number:

  • (877) 672-2882
Send Message

Customer Service:

  • (888) 834-6394
    Saatva New York, NY
  • (415) 573-2399
    Saatva San Francisco, CA
  • (202) 964-5600
    Saatva Washington, DC
  • (877) 597-0583

Saatva Emails:

Customer Service
Design Trade Concierge
Media
Press Inquiries
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How to Contact Saatva Customer Service?

Most Popular Number:

(877) 672-2882
Total calls: 52 Issues resolved: 6 Last call: Jan 20, 2024

What Is the Saatva Customer Service Phone Number?

If you have questions about handcrafted mattresses, bedding, or furniture and need expert advice on choosing the right mattress, the Saatva customer service team is readily available for help. You can connect with them through various contact options made available by the company. The toll-free Saatva phone number that can be used for personalized assistance is 1-877-672-2882. If you prefer reaching out to specific locations, the phone number for the mattress manufacturer's New York office is 1-888-834-6394. Similarly, if you are trying to reach the Francisco office in California, the designated phone number is 415-573-2399, and for the Washington, DC office, call 1-202-964-5600. For general customer service inquiries, dial 1-877-597-0583. The diverse range of phone numbers ensures smooth communication for assistance and guidance on Saatva's products.

What Is the Saatva Return Policy?

If your mattress needs more within the 365-night home trial, contact Saatva customer service at 1-877-672-2882. The team will efficiently coordinate the product's return and issue a refund immediately. Per the Saatva return policy, the refund covers your purchase price and taxes and is credited to the original payment method, reducing a modest $99 processing fee. The luxury mattress manufacturer adheres to a commitment to never resell returned mattresses. Instead, they actively contribute to veterans' shelters or extend them to employees, discounters, and associates across their network of over 150 delivery centers. The Crib Mattress has a 45-day free Saatva return policy. The customer service team remains available for inquiries or assistance during business hours.

What Are the Saatva Hours Of Operation?

Saatva customer service has implemented various channels for customers seeking information or help. Accessible 24/7, individuals can reach out through the dedicated phone number at 1-877-672-2882, engage in the live chat available on the homepage, or interact with the chatbot designed to connect with the live sleep guide. Additionally, inquiries can be directed via email to info@saatvamattress.com. Saatva hours vary by location, with the New York store, for instance, operating from 10 AM to 7 PM on weekdays, from 10 AM to 6 PM on Saturdays, and from 11 AM to 6 PM on Sundays. Whether it involves queries about return policy, customer service, or additional information, their dedicated team can offer assistance during the mentioned Saatva customer service hours.

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Contact Information

Saatva Website:

Saatva Help Center:

Corporate Office Address:

Saatva, Inc.
19-02 Whitestone Expressway, Suite 201
Whitestone, New York 11357
United States

Other Info (opening hours):

Other Locations:

Saatva New York

969 Third Ave.

New York, NY 10022


Saatva Washington DC

1714 14th Street NW

Washington, DC 20009


Saatva San Francisco

128 Post Street

San Francisco, CA 94108

More contact details

Saatva Rating Based on 16 Reviews

Rating details

2.6
more details
Customer service
Product or Service Quality
Style and Design
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Saatva's Customer Service?

Fenton Zmx
Fenton Zmx
Feels Satisfied | Jan 10, 2024

My CS rep was great. She solved my problem immediately and was very nice while doing it!

Read full quote
Saara Ioe
Saara Ioe
Feels Satisfied | Dec 17, 2022

Most satisfying

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Summary of Saatva Customer Service Calls

72 TOTAL
CALLS
02:42 AVG CALL
DURATION
34% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Saatva?

Product/ Service Question:

  • “Bed was not working”
  • “Nothing works”
  • “Help my bed has stopped working”

Request for Information Question:

  • “A question about bed skirts”
  • “Question about mattress”
  • “Mattress question”

Shipping and Delivery Question:

  • “Delivery”
  • “Queen saatva pillows have to many fearthers .I like to send the queen size pillows back.Thomas A Scott to return Thank you”
  • “Where is my order”

Return/ Replace Question:

  • “Return”
  • “Return mattress”

Payments and Charges Question:

  • “Duplicate charge”
  • “Payment”
  • “Honor discount”

Other Question:

  • Frustrated, I was supposed to get a new remote days ago
  • “Order mattress”
  • “Problem with mattress”

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